RETURNS POLICY
We hope you love your purchase as much as we did creating it.
If however you should wish to return your item for any reason, our return process is designed to be easy and convenient.
We will happily grant a refund for the cost of the returned item within 14 days of your purchase. For your item to be eligible for refund, your return must be collected by UPS within 14 days of your purchase date.
Items must be unused, unwashed and in the same condition that you received it with all tags attached and in it's original packaging where applicable.
Returns that fall outside of 14 days from purchase are eligible for a store credit only. Returns that fall outside 30 days from purchase are not eligible for a refund, credit or exchange. Shipping charges are not refundable.
Items purchased on 'Final Sale' are not eligible for return, exchange or refund.
We only accept returns on items purchased from www.nicholasthelabel.com .
All returns will be sent to our returns warehouse:
NICHOLAS THE LABEL
c/o Pixior 5901 South Eastern Avenue
Commerce, CA 90040
To make returns as easy as possible we have included a pre-paid UPS return label and return form within your order. We also offer free returns within the USA.
RETURNS WITHIN THE USA
Returns Process:
1. For the most efficient processing of your return you must complete the return form and include it in your package. Make sure to include your Name, Order Number and the details of the style/ you are returning.
2. Pack your item/s securely into the reusable bag it arrived in, be sure to include the return form and original packing slip, and seal your package.
3. Stick your pre-paid UPS return label securely to the outside of the package. Make sure the previous shipping label is either removed or covered by the new one.
4. Drop your return off to any UPS location, or to schedule a pick up online at UPS.com, or by calling 1-800-742-5877.
5. If you wish to live track your return, take record of the return label ID number and track at UPS.com
If you have misplaced your pre-paid label and/or Returns Form, simple email us and hello@nicholasthelabel.com and we will be happy to send you everything you need to complete your return.
INTERNATIONAL RETURNS
1. For the most efficient processing of your return you must complete the return form and include it in your package. Simply mark the item/s you are returning and the reason for return. Mark the total units in the return package and sign the form. 2. Email hello@nicholasthelabel.comto obtain your Return Authorisation.Please include your order number and item and the reason you wish to return.
3. Our team will reply with instructions, shipping label and commercial invoices required to complete your return.
4. Print your shipping label and CI’s and prepare your item/s.
5. Pack your item/s securely into the reusable bag it arrived in, be sure to include the return form, and all other documents.
6. Affix your label securely to the outside of the package. Make sure the previous shipping label is either removed or covered by the new one.
7. Drop your return off to any DHL location, or you can schedule a pick up online at DHL.com or by phoning the DHL call desk in your country.
Returns must be date stamped within 14 days of your purchase date to be eligible for a refund.
If you have misplaced your Returns Form, simply let us know when you email for your RA and we will be happy to send you everything you need to complete your return.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the same credit card used to make the payment.
Shipping charges are not refundable.
Shipping charges are not refundable.
Your refund will be for the cost of the item purchased.
We offer free returns within the USA.
Once the refund is processed by our team, it may take some time before your refund is officially posted. Depending on your bank, processing time can take from 7-10 days. If your refund has not still not posted in your account after 10 days, please contact your bank for an update on the transaction.
Once the refund is processed by our team, it may take some time before your refund is officially posted. Depending on your bank, processing time can take from 7-10 days. If your refund has not still not posted in your account after 10 days, please contact your bank for an update on the transaction.
Payments made through AFTERPAY will be refunded through your AFTERPAY account.
RETURN SHIPPING CHARGES
Returns within the USA are free via the return ground shipping label included in your parcel.
International returns are subject to a return charge of USD$20.
Australian returns are subject to a return shipping charge of AUD$30.
Australian returns are subject to a return shipping charge of AUD$30.
Return shipping charges will be deducted from the total of your refund.
For any further assistance, please email us at hello@nicholasthelabel.com we will be happy to help!
EXCHANGES
SALE OR PROMOTIONS
Items purchased as part of a sale or promotion are eligible for refunds under the same conditions as full price items.
Items purchased under FINAL SALE are not eligible for return, exchange or refund.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the person who made the original purchase.
